It eventually became part of what is now known as Alcatel-Lucent. So when I was researching OtherWise, I was delighted to have the opportunity to interview the company's CEO, Ben Verwaayen.
I titled the chapter that resulted "Practical Empathy."
I guess the Alcatel-Lucent folk were happy with it because they asked me to contribute a posting to their corporate blog. You can read it here.
If you want to read the "Practical Empathy" chapter itself, you'll find a link on Alcatel-Lucent's blog as well.