Practical empathy

I started my career, back when dinosaurs still roamed the canyons of Manhattan, at a company known as Western Electric.

It eventually became part of what is now known as Alcatel-Lucent. So when I was researching OtherWise, I was delighted to have the opportunity to interview the company's CEO, Ben Verwaayen.

I titled the chapter that resulted "Practical Empathy."

I guess the Alcatel-Lucent folk were happy with it because they asked me to contribute a posting to their corporate blog. You can read it here.

If you want to read the "Practical Empathy" chapter itself, you'll find a link on Alcatel-Lucent's blog as well.