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You don’t have to be loved, but you’d better be liked

ChristieOne of the paradoxes of corporate -- or political -- life is that people expect their leaders to be tough but likable. Toughness can be commanding and inspiring, especially if it springs from competency. But even then, if it edges into meanness, likability goes out the window and followers fall by the wayside.     

The line between “tough” and “mean” is hair thin. 

Many CEOs have crossed it to their great regret, even if their boards never caught on. It’s simply very difficult to manage by fear and greed. At some point, people aren’t willing to pay the price.

Chris Christie has never had a problem being commanding. But he’s often come just to the edge of meanness, sometimes over-hanging it by more than a bit. He usually got away with it because he seemed so likable. In all his bluntness, he said what many of his constituents were thinking, down to the same profane words.

Then the Bridgegate Scandal suggested the governor has an even darker, previously unseen, side.

The jury is still out on his personal involvement in the scandal.  If he is proven in any way responsible, his formidable goose is cooked.

Meanwhile, as his recent “Tonight Show” performance demonstrates, the governor is giving a master class on likability.  The basic rules:

  • Laugh at yourself, not at your problem.
  • And allow yourself to be vulnerable.

The Softer Side of Goldman Sachs

SoftOne of the most tough-minded firms on Wall Street seems to be taking a cue from ancient Chinese philosophy and modern geo-political strategy.

Goldman Sachs is exercising its "soft power." 

The basic idea may have originated with the ancient Chinese poet and philosopher Lao Tzu, but Harvard University’s Joseph Nye popularized the concept of  “soft power” way back in 1990. 

His timing was apt. The Soviet Union had recently collapsed, some people were declaring “the end of history,” and it looked like the U.S. would single-handedly command the world stage for the coming decades.

Nye’s premise was that the U.S. defeated Communism largely through the exercise of “hard power,” i.e., the threat of over-whelming military and economic force. But getting the rest of the world to follow our lead from that point on, he said, would require the exercise of “soft power,” i.e., the power of attraction.

It was a controversial idea to some. Practitioners of realpolitik, who believe the only power that works in the real world is the kind that can be dropped on cities, considered it naive. But even Machiavelli – the original political realist – noted that, while it’s better to be feared than loved, the ultimate danger is to be hated.

Now there are signs that the likes of Goldman Sachs has discovered the advantages of developing and exercising soft power. 

"We have influence,” CEO Lloyd Blankfein told television interviewer Charlie Rose, “but it's the softest of the soft power, the softest of the soft influence. What we do is we put out ideas. We defend our ideas, we are provocative, we show initiative. But at the end of the day, we don't have the power to execute."

Maybe not. But if the ideas a company floats are compelling enough, it can play an important role in shaping the environment within which it operates. In the world of public relations, this is called “thought leadership.” 

Blankfein’s chat with Charlie Rose, for example, came in the context of the firm’s “North American Energy Summit” which brought corporate CEOs, public officials, and industry experts together to debate how the region can achieve its energy potential while meeting environmental concerns. 

Among the attendees? A host of public officials who once would have thought twice about being seen in the firm’s Wall Street headquarters, including vice president Joe Biden, Treasury Secretary Jacob Lew, Environmental Protection Agency administrator Gina McCarthy, and Energy Secretary Ernest Moniz, as well as several U.S. governors, government officials from Canada and Mexico, and the CEOs of a number of energy companies.  

There’s an obvious business benefit to being perceived as the intermediary between such powerful players. But it also gives the firm an attractive “pull” with longer-term benefits. Expect Blankfein and other top Goldman executives to be increasingly outspoken on the topic of environmentally responsible energy development as a spur to job growth. The topic is at the center any Venn diagram of stakeholders' concerns, the firm’s competencies, and its long-term business interests.

That’s where the seeds of soft power are.